Cookie statement for SRV.fi

(Updated 10/2020)

General policy

Currently, there are 2 levels of data privacy

General site wide

  • Pop-up banner at the end of the page informs users that: Website will store
    the cookie with data related to how users experience the website.
  • For example: Google Analytics, Hotjar for measuring their activities, etc
  • Website will not track and store users’ personal information
  • By clicking “Hyväksyn”, users allow the site to save the cookies into their
    browser
  • srv.fi will not save any cookie until users confirm with the above action
  • Show users the link to data privacy policy documents (please refer to the
    links at the end of this document)
  • If users click “Hyväksyn”, the banner will be closed and remembered in the
    cookie so that it will not pop up next time they visit the site. Otherwise, the
    banner keeps popping up to remind users.

Personal data

  • Some 3rd party services, on the other hand, will ask users to allow consent
    to save users personal data (name, email, phone number, etc), separately
  • This consent is asked when users fill and submit a specific form
  • It will be asked and changed every time users submit a form
  • For example, at the 1st time filling in the form, users give their consent
    to data processing => their personal data will be processed into our system/PDX
    system. However, at the 2nd time, if users don’t give their consent => their
    personal data will not be processed into our system/PDX system.
  • For more details, please refer to the next section about “Specific data
    privacy policy for each vendor”

Specific data privacy policy for each vendor

Storing cookies on srv.fi

  • Google Analytics and Tag Manager
  • Youtube (Google)
  • DoubleClick (Google)
  • Vimeo
  • Hotjars
  • Facebook
  • Linkedin
  • AppNexus
  • Adform
  • Leadoo

For all the services and tools above:

  • Collect anonymous users’ data about their activity on the website
  • Do not collect users’ personal data
  • Get installed and work on the website ONLY after users allow srv.fi to save
    the general side wide cookies (please refer to General site wide
    cookie
    section)
  • After accepting the cookie, by continue using the site, users acknowledge
    the information above and can read more in the data privacy policy documents
    (please refer to the links at the end of this document)

Not storing cookies on srv.fi

PDX

  • Get users’ personal data through forms: Housing company contact form,
    Apartment reservation form, General contact form
  • Ask users directly in the form if they grant the system consent to save
    their data
  • Show users the link to data privacy policy documents (please refer to the
    links at the end of this document)
  • If yes, save data into PDX
  • If not, don’t save anything

Cision

  • Get users’ personal data through Newsletter registration form in https://www.srv.fi/uutishuone/
  • Ask users directly in the form if they grant the system consent to save
    their data
  • Show users the link to data privacy policy documents (please refer to the
    links at the end of this document)
  • If yes, save data into Cision
  • If not, don’t save anything

Cookies hierarchy

Essential cookies

  • These cookies are essential for our web service to work properly.
  • They enable users to move around the website and use its features
  • For example: shopping cart, payment, billing, etc.
  • At the moment srv.fi site doesn’t have any of these functionalities

Functional cookies

  • Allow the service to target you with content and offers based on your use of
    the service.
  • The information these cookies collect may be anonymised and they cannot
    track your browsing activity on other websites.
  • For example: chatbot, survey, feedback tools
  • At the moment srv.fi site use Leadoo chatbot to enhance the customer
    services on specific pages

Performance cookies

  • Enables tracking of user usage numbers and helps us to identify returning
    customers and understand how our customers use our online service.
  • These cookies don’t collect information that identifies a visitor. All
    information these cookies collect is aggregated and therefore anonymous. It is
    only used to improve how a website works.
  • For example: marketing and analytics tools
  • At the moment srv.fi site uses Google Analytics, Google tag manager, Hotjar.

Advertising cookies

  • Enables targeted advertising for you with the help of our partners on
    various websites.
  • By accepting advertising cookies, you accept that our partners receive
    information from advertising cookies that may be used to build a profile of your
    interests to show you targeted advertising.
  • For example: Customer relationship management platforms and advertising
    platforms.
  • At the moment srv.fi site uses Google DoubleClick

List of cookies and duration

Below is the list of cookies and their duration saved into srv.fi if users agree
to the terms and conditions.

Notice

  • PDX and Cision do not save cookies into the srv.fi site. Instead, they ask
    for consent to save users’ personal data into their system, separately when
    users submit contact forms.
  • The cookie types and their durations listed below are the main ones. The
    vendors may add, modify or remove these cookies. The vendors need to inform us
    about these changes and we will do our best to follow and keep track of them.

List of main cookies by vendors

Cookie type Vendor Purpose Duration
Essential cookies SRV Marking if users have agreed to the policy or not, and the type of
cookies consent
1 year
AWS Website load balancing 7 days
WordPress Website language selection 1 year
Functional cookies Leadoo Interactive chatbot and livechat Session
Vimeo Hosting and sharing videos 2 years
Performance cookies Google Tracking anonymous users activity Session / 1 days / 90 days / 1 year / 2 years
Hotjars Measuring website performance Session / 365 days
Advertising cookies Youtube (Google) Hosting and sharing videos Session / 1 year
DoubleClick (Google) Real time bidding advertising exchange Session / 390 days
Facebook Marketing and analytics 90 days
Linkedin Targeting content and services Session / 30 days / 1 year / 2 years
AppNexus Online advertising technology and services 90 days
Adform Target advertising bidding 31 days / 60 days

Data privacy policy documentations

In Finnish: https://www.srv.fi/verkkosivuston-kayttoehdot/

In English: https://www.srv.fi/en/terms-and-conditions/