Cookie statement for SRV.fi

Updated 10/2020

General policy

Currently, there are 2 levels of data privacy

Pop-up banner at the end of the page informs users that: Website will store
the cookie with data related to how users experience the website.
For example: Google Analytics, Hotjar for measuring their activities, etc
Website will not track and store users’ personal information
By clicking “Hyväksyn”, users allow the site to save the cookies into their
browser
srv.fi will not save any cookie until users confirm with the above action
Show users the link to data privacy policy documents (please refer to the
links at the end of this document)
If users click “Hyväksyn”, the banner will be closed and remembered in the
cookie so that it will not pop up next time they visit the site. Otherwise, the
banner keeps popping up to remind users.

Some 3rd party services, on the other hand, will ask users to allow consent
to save users personal data (name, email, phone number, etc), separately
This consent is asked when users fill and submit a specific form
It will be asked and changed every time users submit a form
For example, at the 1st time filling in the form, users give their consent
to data processing => their personal data will be processed into our system/PDX
system. However, at the 2nd time, if users don’t give their consent => their
personal data will not be processed into our system/PDX system.
For more details, please refer to the next section about “Specific data
privacy policy for each vendor”

For all the services and tools above:

Collect anonymous users’ data about their activity on the website
Do not collect users’ personal data
Get installed and work on the website ONLY after users allow srv.fi to save
the general side wide cookies (please refer to General site wide
cookie section)
After accepting the cookie, by continue using the site, users acknowledge
the information above and can read more in the data privacy policy documents
(please refer to the links at the end of this document)

Get users’ personal data through forms: Housing company contact form,
Apartment reservation form, General contact form
Ask users directly in the form if they grant the system consent to save
their data
Show users the link to data privacy policy documents (please refer to the
links at the end of this document)
If yes, save data into PDX
If not, don’t save anything

Get users’ personal data through Newsletter registration form in https://www.srv.fi/uutishuone/
Ask users directly in the form if they grant the system consent to save
their data
Show users the link to data privacy policy documents (please refer to the
links at the end of this document)
If yes, save data into Cision
If not, don’t save anything

Allow the service to target you with content and offers based on your use of
the service.
The information these cookies collect may be anonymised and they cannot
track your browsing activity on other websites.
For example: chatbot, survey, feedback tools
At the moment srv.fi site use Leadoo chatbot to enhance the customer
services on specific pages

Enables tracking of user usage numbers and helps us to identify returning
customers and understand how our customers use our online service.
These cookies don’t collect information that identifies a visitor. All
information these cookies collect is aggregated and therefore anonymous. It is
only used to improve how a website works.
For example: marketing and analytics tools
At the moment srv.fi site uses Google Analytics, Google tag manager, Hotjar.

Enables targeted advertising for you with the help of our partners on
various websites.
By accepting advertising cookies, you accept that our partners receive
information from advertising cookies that may be used to build a profile of your
interests to show you targeted advertising.
For example: Customer relationship management platforms and advertising
platforms.
At the moment srv.fi site uses Google DoubleClick

Below is the list of cookies and their duration saved into srv.fi if users agree
to the terms and conditions.

PDX and Cision do not save cookies into the srv.fi site. Instead, they ask
for consent to save users’ personal data into their system, separately when
users submit contact forms.
The cookie types and their durations listed below are the main ones. The
vendors may add, modify or remove these cookies. The vendors need to inform us
about these changes and we will do our best to follow and keep track of them.

Cookie type	Vendor	Purpose	Duration
Essential cookies	SRV	Marking if users have agreed to the policy or not, and the type of cookies consent	1 year
	AWS	Website load balancing	7 days
	WordPress	Website language selection	1 year
Functional cookies	Leadoo	Interactive chatbot and livechat	Session
Functional cookies	Vimeo	Hosting and sharing videos	2 years
Performance cookies	Google	Tracking anonymous users activity	Session / 1 days / 90 days / 1 year / 2 years
Performance cookies	Hotjars	Measuring website performance	Session / 365 days
Advertising cookies	Youtube (Google)	Hosting and sharing videos	Session / 1 year
	DoubleClick (Google)	Real time bidding advertising exchange	Session / 390 days
	Facebook	Marketing and analytics	90 days
	Linkedin	Targeting content and services	Session / 30 days / 1 year / 2 years
	AppNexus	Online advertising technology and services	90 days
	Adform	Target advertising bidding	31 days / 60 days